Choosing a dental practice is partly clinical and partly about how you are treated as a person. If you are considering coming to us, here is exactly what happens, from the first phone call through to your treatment plan, so there are no surprises.
Before You Arrive
When you call or book online, our team will ask what prompted the visit and how much time to allow. This is the point to mention anything that matters: that you feel nervous, that you have a sore tooth, that you can only make early mornings, or that it has been years since your last visit.
New patients are asked to complete a medical history form. It takes a few minutes and genuinely affects your care, since medications, allergies and medical conditions all influence dental treatment.
You will find us in the retail precinct of HQ South Tower on Wickham Street, on the border of Fortitude Valley and Newstead and a few minutes from the CBD. Buses and trains are close by, and there is free on-site parking within the building for patients while they are with us. When you arrive, there is a waiting lounge with entertainment, and our front desk team can help with any paperwork or questions.
Your First Appointment
We Talk First
Your appointment begins with a conversation rather than an instrument. We ask about your dental history, what you have noticed, what you would like to change, and how you feel about dental visits generally.
A Thorough Examination
We then examine your teeth, gums, bite and the soft tissues of your mouth. Digital X-rays are taken where they are indicated by your individual risk, not automatically. We often use an intra-oral camera so you can see what we are describing on screen, which makes any recommendation far easier to understand.
We Explain What We Found
We tell you what we see in plain terms, including the things that are healthy. Where treatment is recommended, we explain why, what the alternatives are, including doing nothing for now where that is reasonable, and what each option involves.
You Decide
You will receive a written treatment plan with expected costs, and there is no pressure to proceed on the day. Taking the plan home to think it over is completely normal, and we are happy to answer questions afterwards by phone or email.
How We Approach Comfort
Not everyone finds dental visits easy, and we take that seriously rather than treating it as something to push through.
Our treatment rooms have memory-foam chairs, ceiling-mounted televisions, noise-cancelling headphones, and pillows and blankets if you would like them, and you are welcome to bring your own music. We explain each step before it happens and agree on a signal you can use to pause at any time. Happy gas is available for patients who would like extra help to relax, and our approach to anxious patients allows longer appointments and treatment broken into manageable stages.
The Clinical Side
Dr Billy Choi graduated from the University of Queensland in 2003 and has practised in Brisbane for more than two decades, with ongoing postgraduate education in areas including digital dentistry and implants. He is a member of the Australian Dental Association and the Australian Society of Implant Dentistry. He also speaks Korean, which some of our patients prefer for discussing their care.
Our dental technology includes digital X-rays, a digital OPG, DiagnoCam, a 3D intra-oral scanner and CEREC, which allows many crowns to be designed and fitted in a single appointment. These tools support accurate diagnosis and, just as importantly, clearer explanations.
We are also an accredited practice, independently assessed against the National Safety and Quality Health Service Standards, with infection prevention and control protocols reviewed as part of that process. In practice, that means treatment areas and the chair are fully decontaminated between patients, single-use instruments are used wherever possible, reusable instruments are sterilised in an autoclave, and our team wears gowns, gloves and eye protection, with protective glasses provided for you.
What We Offer
We provide a full range of care under one roof. That includes preventive care such as check-ups, cleans, mouthguards and children's dentistry; restorative treatment such as white fillings, root canal therapy, crowns, bridges, dentures, extractions, wisdom teeth and implants; cosmetic options including whitening, porcelain and composite veneers and Invisalign; and emergency care for toothache, broken or knocked-out teeth, lost fillings or crowns, abscesses, soft tissue injuries and damaged dentures.
Fees, Health Funds and Payment
We talk about cost before treatment, not after. You receive a written quote, and our team can supply item numbers so you can check rebates with your fund. Claims are processed on the spot through HICAPS, and we are a preferred provider for Bupa, HCF and CBHS. We accept EFTPOS, Visa, Mastercard, American Express and cash. Payment plans are available for eligible patients through DentiCare, subject to terms and conditions. Eligible children can also receive benefits under the Medicare Child Dental Benefits Schedule, which covers a capped amount of basic treatment over two years. Our Prices and Payment Options page sets out the detail.
Ongoing Care
After your initial visit, we agree on how often you should return. For many people that is every six months, while others benefit from more frequent maintenance and some can safely go longer. You will receive a reminder when you are due, and we are happy to book your next visit before you leave so it is in the diary well in advance.
If something goes wrong between visits, call us. Our Emergency Dentistry team keeps time available for urgent problems and will do our best to see you the day you call.
What We Will Not Do
We will not recommend treatment you do not need, use scare tactics, or make you feel judged for how long it has been since your last visit. If a conservative option is reasonable, we will tell you. If we think something is outside our scope, we will refer you.
Your Routine Visits
Most of your appointments with us will be straightforward check-ups and cleans. A typical visit includes a review of anything that has changed, a full examination of teeth, gums, bite and soft tissues, X-rays if they are due, removal of plaque and tartar, polishing and often a fluoride application. You leave knowing exactly where your oral health stands.
These appointments usually take between 30 and 60 minutes. If we find something that needs attention, we explain it and quote for it rather than adding treatment to the same visit unexpectedly.
Come and Meet Us
You can learn more About Precision Dental, or simply book an appointment and see for yourself. Call Precision Dental on (07) 3852 1160 or book online.
Prefer to watch? What Happens at Your First Consultation is a short video from our team.
